Return Policy for AquaVue Solace 4G

AquaVue Solace 4G Camera

At AquaVue, we want you to be completely satisfied with your Solace 4G Camera. If you decide to cancel your service, you may do so at any time by returning the unit to us in full working order, following the return process outlined below.

1. Return Authorization (RA) Requirement

Before sending your camera back, you must first obtain a Return Authorization (RA) number.

To request an RA, please contact our Support Team:

Email: [email protected]
Phone: 888-257-5702

Returns sent without a valid RA number may be refused or delayed. When shipping your return, clearly mark the RA number on the outside of the package.

2. How to Return Your Camera

To initiate a return or replacement:

Contact support with the following details:

Your order number

The camera serial number

A brief description of the issue or reason for return

Our team will provide your RA number and return instructions.

Package the camera securely and include:

The camera unit

All original accessories

Documentation included with the device

Ship the package using a trackable and insured courier service. Return shipping costs are the customer’s responsibility.

3. Subscription Cancellation

Billing for your subscription will continue until the returned camera is physically received and inspected at our facility.

Once the unit passes inspection:

The subscription will be canceled immediately

Cancellation will be processed within 48 hours of receiving the unit

No further subscription charges will apply

Inspection typically takes up to 10 business days.

4. Non-Refundable Fees

Please note the following charges are non-refundable:

Monthly subscription fees

Shipping and handling fees

Customs duties or taxes

No refunds will be issued for partial billing months.

5. Damaged or Defective Units

If your Solace 4G Camera arrives damaged or develops a defect:

You must first allow our support team to troubleshoot the issue.

If the issue cannot be resolved, we will ship a replacement unit at no additional cost.

After receiving the replacement, you must return the original camera within 15 days.

Failure to return the original unit within this period may result in additional charges.

6. Restocking Fee

AquaVue reserves the right to apply a restocking fee of up to 15% of the camera’s MSRP for returns that are not due to manufacturer defects or shipping damage.

7. Warranty Coverage

The AquaVue Lifetime Warranty covers manufacturer defects under normal use only.

The warranty does not include:

Damage caused by misuse

Accidents or improper installation

Unauthorized repairs or modifications

Environmental damage or neglect

Warranty coverage does not entitle customers to subscription refunds.

8. Limitation of Liability

AquaVue’s liability is limited to the purchase price of the camera. We are not responsible for indirect, incidental, or consequential damages resulting from use or misuse of the device.

9. Support Hours

If you have questions at any stage of the return or replacement process, our support team is available:

Monday – Friday
9:00 AM – 5:00 PM Eastern Time

Email: [email protected]
Phone: 888-257-5702

Thank you for choosing AquaVue Solace 4G. We appreciate your trust and are committed to providing reliable service and support.