Return Policy for AquaVue Solace 4G
AquaVue Solace 4G Camera
At AquaVue, we want you to be completely satisfied with your Solace 4G Camera. If you decide to cancel your service, you may do so at any time by returning the unit to us in full working order, following the return process outlined below.
1. 30-Day Return Eligibility
Customers may return the camera within 30 days upon receiving the camera for a refund or replacement.
To be eligible:
The request must be made within 30 days upon receiving the camera
The device must be in good working condition
All original accessories and packaging must be included
2. Return Authorization (RA) Requirement
Before sending your camera back, you must first obtain a Return Authorization (RA) number.
To request an RA, please contact our Support Team:
Email: [email protected]
Phone: 888-257-5702
Returns sent without a valid RA number may be refused or delayed. When shipping your return, clearly mark the RA number on the outside of the package.
3. How to Return Your Camera
To initiate a return or replacement:
Contact support with the following details:
Your order number
The camera serial number
A brief description of the issue or reason for return
Our team will provide your RA number and return instructions.
Package the camera securely and include:
The camera unit
All original accessories
Documentation included with the device
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Ship the package using a trackable and insured courier service. Return shipping costs are the customer’s responsibility.
4. Subscription Cancellation
Billing for your subscription requires a 30-day notice prior to cancellation.
Once a cancellation request is submitted:
Billing will continue during the 30-day notice period
Service will remain active during this time
Cancellation will be processed with our data partners and completed after the notice period
No refunds will be issued for partial billing months.
Pause & Resume Option
If you wish to pause your subscription instead of cancelling, please inform our support team. We will coordinate with our data partners to suspend billing and mark your account for future reactivation. You must contact us again to resume service.
5. Refunds
Once the returned unit is received and inspected:
Refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method
6. Non-Refundable Fees
Please note the following charges are non-refundable:
Monthly subscription fees
Shipping and handling fees
Customs duties or taxes
No refunds will be issued for partial billing months.
7. Damaged or Defective Units
If your Solace 4G Camera arrives damaged or develops a defect:
You must first allow our support team to troubleshoot the issue.
If the issue cannot be resolved, we will ship a replacement unit at no additional cost.
After receiving the replacement, you must return the original camera within 15 days.
Failure to return the original unit within this period may result in additional charges.
8. Restocking Fee
AquaVue reserves the right to apply a restocking fee of up to 15% of the camera’s MSRP for returns that are not due to manufacturer defects or shipping damage.
9. Warranty Coverage
The AquaVue Lifetime Warranty covers manufacturer defects under normal use only.
The warranty does not include:
Damage caused by misuse
Accidents or improper installation
Unauthorized repairs or modifications
Environmental damage or neglect
Warranty coverage does not entitle customers to subscription refunds.
10. Limitation of Liability
AquaVue’s liability is limited to the purchase price of the camera. We are not responsible for indirect, incidental, or consequential damages resulting from use or misuse of the device.
11. Support Hours
If you have questions at any stage of the return or replacement process, our support team is available:
Monday – Friday
9:00 AM – 5:00 PM Eastern Time
Email: [email protected]
Phone: 888-257-5702
Thank you for choosing AquaVue Solace 4G. We appreciate your trust and are committed to providing reliable service and support.